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    01/08/2024

    GUCCI Client Relations Specialist

    Gucci - Regular
    Singapore - Singapore

    Job Family Group Description - Communication & Marketing: Gathers jobs relating to all areas of communication for every audience and channel. Conveys the image and identity of the brand. Job Family Description -PR & Events: Brings our luxury products onto the stage. Builds a solid reputation for our brands through event organisation, press relations and a robust online presence. Sub-Job Family Description - Press: Maintains fluent contact with press and journalists and plays a central role promoting our collections to the fashion community. Ensures coordination and consistency with the desired brand image

    Job description

    • Assist in the execution of client-centric strategies to attain a high level of client retention & acquisition rate.
    • Coordination of Client Engagement Activations or Initiatives
    • To maintain a systematic tracking of Client Engagement Actions
    • To support in the delivery of Client Experiences/Recognition Actions/Initiatives
    • To assist with the management of Brand Experiences (if any); and liaise with store teams in executing in-store OTO appointments
    • To provide extraordinary service by coordinating the fulfilment of specific requests of these clients
    • Recruitment of New Clients
    - To identify potential clients with sales team
    - To network through existing high-end clients’ friends or luxury events
    • Coaching & Motivating Store Team
    - Coach & inculcate “client-centric” mindset in new/junior CAs
    - To identify potential customers with CAs & work with him/her in formulating engagement actions/follow-ups
    • Conduct market research and competitor analysis
    • Work closely with Merchandising & VM, Retail & Training team in executing key client initiatives/projects
    • All other administrative and coordination support to the Local Client Engagement team (e.g. Finance expense actualization, logistics coordination & handling, event set up & teardown, etc)

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