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Gucci - Regular
MILANO - Italy

The mission for the role is to contribute to the Digital learning technology assets and processes related to the Learning Experience and Learning Value with an End to End Process and a learner centricity: from the need analysis to the impact monitoring.

Key Accountabilities

Need analysis

  • Collecting and analysing learners needs, feedback, training results, business indicators and upwards to ensure the most relevant information for decision making.
  • Providing insights to training utilisation and programme effectiveness with a view to LXP, training impact and content strategy
  • Establishing robust assessment standards through the use of assessment and processes

Quality & Performance standards

  • Definition of rules and process to monitor the performance of the Learning Experience and Learning Value globally taking a global view with a local approach
  • Measurement of the effectiveness of the learning experience beyond effective digital adoption
  • Designing “end to end” processes for learning solutions including but not limited to: live classroom, virtual live, e learning, micro learning, video, VR/AR based, gamification, certification path
  • Designing and defining development plan to develop and constantly upgrade digital learning culture and analytical and technical capabilities within the training community WW.

Digital Learning technology Project Management

  • Definition of the business requirements and UX to offer best in class user centered experience
  • Managing the evolution of the digital learning technologies (eg LXP, LMS, BI, etc), ensuring that logistics and tactical execution components are in place to execute
  • Innovation, experimentation and adoption of key technologies (Learning and analytical systems) in partner with IT partner and key Stakeholders.
  • Shaping how digital technology creates high impact blended learning experiences / value and ways of working.



  • Min. 2/3 recent yrs in the retail Industry (ideally including Retail shop-floor background).
  • Experience in dealing with different levels of stakeholders in a deadline-driven, complex matrixed environment.
  • Previous experience of 5 years in training department and / or international departments and/or in roles where project management was a core competency of the role.
  • Digital fluency, attitude and curiosity.
  • Proficient in user experience, Digitech LX and/or Learning is key: has deployed a wide range of learning initiatives covering Digital, OJT, and facilitated F2F in a hybrid Training organization/department.
  • Ability to distinguish between different training tools & methods, and the context in which they are deployed
  • Proficient in analytics, data science and BI
  • Has previously been part of a change-management, innovation, or steering committee with successful project implementation(s).
  • International experience and strong cultural sensitivity.
  • Consulting background is favored
  • Fluency in English; knowledge of other languages is appreciated.
  • Well-spoken, agile approach, can do attitude and high teamwork skills.


  • Considerate Thinker - Thinks in a connected way, understanding how own decisions impact others
  • Solution Developer - Generates insights from a wide-range of available internal and external trends around D&I and turns them into effective strategies and programs
  • Connection Builder - Work beyond hierarchy, to build bridges and brings people to work collaboratively. Communicates impactfully and adapts messaging in a way that it inspires others to act.
  • Agile Advocate - A flexible mindset, at ease with changes and new ways of working. Is energized by an environment that operates in ambiguous and volatile conditions
  •  Accountable Achiever - Makes things happen with and through others and takes accountability for own actions
  • Innovator - Able to constantly focus on process and product innovation creatively.
  • Passionate - Show / have a strong enthusiasm for training people to empower better performance and personal development

Key challenges

  • Coordinating with a large number of stakeholders across departments, countries, and cultures: each with different objectives, driving them towards the same goal.
  • Managing multiple types and sources of information, on different platforms, constantly changing, while being able to organize, track, and analyze at the same time.
  • Understand, develop and implement a new approach to digital learning based on learning centricity and value for the business and learner.
  • Full time
  • Europa
  • Italy

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