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ALEXANDER MCQUEEN Store Manager (Bicester Village)

Alexander McQueen - Regular
Bicester - United Kingdom

Innovative, uncompromising, romantic, provocative, upholding the power of emotion and the touch of the human hand: these are all elements that describe the fashion of the house of Alexander McQueen. The brand is synonymous with modern British couture, renowned for its strong identity and celebration of unbridled creativity. Integral to the McQueen culture is the juxtaposition between contrasting elements: femininity and masculinity, fragility and strength, tradition and modernity. Under the creative direction of Sarah Burton, the house produces critically acclaimed collections, driven by unparalleled vision and respect for craftsmanship. Burton was made Head of Design for womenswear in 2000 and was appointed Creative Director in 2010. The luxury brand was founded by Lee Alexander McQueen in 1992. Among the greatest fashion designers of his time, the legacy of his work lives on.

As the Bicester Village Store Manager you will represent Alexander McQueen and be a proactive Sales professional who guarantee compliance with all procedures set by the Headquarters and aimed at managing Store SAs and ensuring that the Store runs efficiently. You are a professional in the fashion industry who is responsible for promoting the House and the client loyalty, in particular Top Clients and VICs.

You will have full responsibility for driving the performance of all your departments and ensuring the achievement of the store business goals. You will lead, develop and motivate your team to deliver exceptional levels of client experience as well as to promote and enhance the brand in line with corporate policies and procedures.

How you will contribute:

  • Establish and implement Action Plans to achieve and develop sales for each product category and client segment. 

  • Implement and develop CRM initiatives to attract, recruit, develop, retain and engage a clientele network for the store.

  • Support in recruiting the sales staff and identifying training needs.

  • Identify and develop the strengths of each SA, supporting professional growth through training and coaching.

  • Assign targeted quantitative and qualitative goals and ensure they are achieved by communicating on a daily, weekly and monthly basis and provide constructive feedback.

  • Ensure current policies and procedures are correctly followed and respected.

  • Take all the necessary measures to ensure loss prevention and safety in the store.

  • Collaborate with the Operation Management, VM team and HR to optimize processes and ensure they are compliant.

  • Keep updated with the fashion trends, know and monitor business environment including local competition and communicate this information to the team.

  • Motivative and create a sense of belonging and business involvement. 

Who you are:

  • Significant experience in the sale of luxury goods or retail

  • 3 to 5 years of successful experience in a managerial position

  • High sensitivity to client experience and loyalty

  • Exceptional interpersonal and communications skills

  • Strong planning and organizational skills

  • Adaptability, openness, listening abilities, curiosity

  • High availability, responsiveness

  • Product and Fashion sensitivity, commercial awareness

  • Mastering computer skills

  • Ability to provide constructive feedback, coach and develop your team to success

  • Ability to drive results and manage teams 

Why work with us?  

This is a fantastic opportunity to become part of a dynamic team with a visionary brand that offers possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.  

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.   

  • Full time
  • Europe
  • United Kingdom
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