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BALENCIAGA UK Retail Manager

Balenciaga - Regular
London - United Kingdom

About us Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he established the brand in Paris, designing its collections there until 1968. Cristóbal Balenciaga had a reputation as a couturier of uncompromising standards and was referred to as "the master of us all" by Christian Dior and as “The Couturier of the Couturiers” by Gabrielle Chanel. The ultra-modern shapes were trademarks of the house. While the brand’s identity is firmly rooted in its highly conceptual prêt-à-porter collections, its leather goods, footwear, and accessories experience worldwide success as well. Among the archetypal products of the House are its handbag collections. A new focus on the development of Balenciaga ready-to-wear collections for men was quickly established as highly successful. Since October 2015, Demna has designed both men’s and women’s collections as the artistic director. The Balenciaga House, part of the Kering group since 2001, is one of the most influential names in fashion.

BALENCIAGA UK Retail Manager

We are currently seeking a UK Retail Manager who will report to Retail Director for Europe.

Your opportunity

UK Retail Manager oversees the retail network across UK (free-standing stores, shop in shop stores and outlets). They will be in charge of ensuring the profitability of the network in line with the brand's commercial strategy and guidelines. They will be responsible for adhering to the brand's image and DNA and for guaranteeing excellence in terms of the welcome and the service we offer our customers.

How you will contribute


  • Understand and constantly monitor local business environment including market trends and competition
  • Define constantly opportunities for growth and execute actions accordingly
  • Maximise sales results and KPIs within the network, in line with the brand's targets
  • Analyse sales data (customers, products, footfall, etc.) and define action plans accordingly


  • Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
  • Develop client-oriented mindset and client's loyalty and retention from beginners to VICs
  • Ensure Balenciaga signature and client experience are executed and consistent over time


  • Create and maintain a positive work environment, consistent with brand’s values
  • Interact with Store Managers, store teams and stakeholders to establish effective and strong relationships
  • Provide management and guidance for the Store Managers on a regular basis
  • Recruit, engage and develop store teams


  • Ensure that all the processes are in compliance with legal, safety, security, sustainability, HR guidelines
  • Ensure the implementation of global retail guidelines and projects related to the back of the house, front of house and customer experience
  • Ensure adherence to the brand image of the stores following the global visual merchandising guidelines
  • Lead and coordinate with the departments involved the new openings, the renovation and refurbishment of stores
  • Supervise inventories in collaboration with the Stock Managers and HQs

Internal Key relationships

  • Retail Director Europe
  • Retail Performance Team
  • Client Engagement Team
  • Retail Operations Team
  • Finance & Inventory Control
  • HR & Training Team
  • Security Team

Who you are

  • Ability to prioritize task execution based on business needs
  • Rigor, sense of organization and multi-tasking management
  • Strong problem-solving skills
  • Availability, adaptability, sense of service
  • Ability to maintain a positive work environment while respecting brand values and behaviours
  • Business acumen
  • Persuasion skills, negotiation skills

Why work with us?

This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow.

Balenciaga is committed to supporting your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

  • Full time
  • Europe
  • United Kingdom

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