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DoDo Clienteling Specialist

Pomellato - Regular
MILANO - Italy

DoDo is an Italian luxury charms and jewelry House founded in 1994. The brand takes its name from the legendary bird from the island of Mauritius, an evocative symbol of an extinction that might have been avoided had humans shown greater respect for nature. Dodo was the first luxury brand to offer composable, high-end jewellery to a broad unisex audience by bringing together playful aesthetics and a personal message. The House combines sustainably sourced precious metals, gold, silver, diamonds and colored gemstones with high-end artisanal know-how and the creativity of Italian design. A DoDo piece is more than a simple jewel. Every charm tells a story that conveys a personal meaning or celebrates love, luck, freedom, or friendship. These “talking charms” carry strong emotional and sentimental significance for the person who wears them. Their anti-conformist style and upbeat philosophy appeal to all generations from Millennials to Baby-Boomers.

Your opportunity

You have the opportunity to join the Dodo Sales Marketing team with the main aim to develop and implement the global clienteling strategy and guidelines, in order to promote and share a customer centric mindset within the retail network worldwide.

How you will contribute

  • Drive and support the store teams and other departments to develop a client oriented mindset
  • Be responsible for the (sub)segmentation of the client database
  • Identify and develop specific actions/contents for all sub-segments
  • Challenge and monitor retail organizations on clienteling activities and results
  • Work in strict collaboration with the Sales Excellence team for the implementation of programs and clienteling tools in store, understanding of clients needs and also designing a global VIC strategy
  • Ensure proper understanding and constant execution of all clienteling activities in the stores, collecting needs and sharing best practices.
  • Ensure the quality of the customer database
  • Set yearly goals/KPI´s, customer analysis and reporting
  • Measure and analyze the impact of clienteling programs
  • Support the customer action plan according to the commercial calendar, collection launches, store events
  • Support the management of new partnerships to find new prospects and enriching the existing client database
     

Who you are
 

  • Degree in Marketing or Economics 
  • Experience of 3/5 years in a similar role, preferably in a Luxury Company
  • Good knowledge with reporting tools and analytics
  • Customer driven orientation
  • Positive and proactive attitude
  • Detail oriented, good project and time management skills
  • Fluent in English and Italian
  • Full time
  • Europe
  • Italy
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