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GUCCI BIT Finance & Support Analyst

Gucci - Regular
Cortaillod - Switzerland

Gucci Timepieces & Jewelry, one of the most reliable and consistent fashion watch & jewelry brands, with a clear design approach and positioning, has been designing, developing and manufacturing iconic Gucci watches since the early 1970s. Rigorously made in Switzerland, Gucci watches are recognized for their innovative and contemporary design, quality and craftsmanship and are distributed worldwide through the exclusive network of directly operated Gucci boutiques and selected watch retailers and distributors. Gucci Timepieces & Jewelry has also been distributing the Gucci Jewelry collections, capitalizing on the expertise gained in the watch sector and leveraging the synergies between the watch and jewelry industries. Gucci is part of the Kering Group, a world leader in apparel and accessories, which develops an ensemble of powerful Luxury brands.

The Development & Support Analyst (DSA) will be responsible for delivering and supporting one or more services, mainly focused on Infor M3 for Finance Operations.  

The DSA will partner with end users to understand their business functions and processes as well as define, develop, configure and test software solutions that meet the needs of the finance organization. Additionally, the DSA will lead the expansion of automated processes and related applications to scale business operations, improve existing practices and address new business requirements. 


Overall responsibilities 

  • Responsible for the delivery of one or more services (mainly focused on Infor M3).

  • Have service analyst knowledge of one or more business area.

  • Analyze specific business problems and propose possible solutions.

  • Responsible to the business for the initiation, transition, ongoing maintenance and support of a particular service and accountable to his/her Manager for the delivery of the service.

  • Establish the budget required to properly develop, deliver and support services in line with the established global Roadmap and agreed SLAs.

  • Provide leadership in the Finance and Accounting area (AP, AR, GL, TAX, MUC, COST) in an multi-markets country.


Specific responsibilities 

  • Conducting analysis of specific finance domain and related business processes or systems.

  • Coordinating/realize the implementation of proposed service enhancement using technologies and tools 

  • Analyzing, transforming and ultimately resolving the business problems with the help of technology.

  • Developing the functional expertise for the procedures and the tools in place in his/her area of responsibility.

  • Defining the right functionalities to be implemented to fulfil business requirements.

  • Managing the ongoing service delivery and support ensuring that they meet agreed business requirements.

  • Working with Business to understand and translate business requirements into activities, measures or service components that will ensure that BIT can meet those requirements.

  • Managing Change Requests to the service ensuring to maximize their value for both BIT and the Business.

  • Monitoring Service Levels agreed with Suppliers and with the Business addressing Service Level breaches or escalating where necessary.

  • Coordinating Supplier for the proper achievement of a desired outcome.

  • Identifying and proposing technology opportunities to cover a business needs..


Job requirements 

  • Degree in computer science or an equivalent qualification. 

  • Provide leadership in the successful implementation of M3 Finance and Accounting throughout the firm's global business. 

  • Good knowledge of ERP system. Infor M3 v13 ideally.  
    Experience working on M3 fashion projects will be a plus. 

  • Fluent in English. French will be a plus. 

  • Deliver training and support for key and super users. 

  • Provide expertise to support Global Process Owners. 

  • Proficient in SQL, JScript for Infor Smart Office.  

  • Solid written and verbal communications skills.  

  • Customer-oriented and helpful attitude with outstanding customer service and interaction skills.  

  • Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a fast-paced environment. 


If you are interested to contribute to the success of Gucci Timepieces & Jewelry and build a career within an international environment, we look forward to receiving your application. 


  • Full time
  • Europe
  • Switzerland