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GUCCI DIY & Made to Measure Expert (Digital Focus)

Gucci - Regular
MILANO - Italy

Role Mission We are looking for a dynamic and motivated person to join Gucci DIY and MTM team. The DIY/MTM Expert will report directly to the Gucci Made to Order and DIY Director and will be required to provide strong expertise on DIY and MTM projects and initiatives at Global level.

Key responsibilities

The DIY Expert will be responsible for the following activities:

  • Analytical skills and competencies in the development of performance, processes and sales analysis
  • First line for the development of digital tools related to the creation of DIY Collections
  • Responsible for providing market expertise, filtering DIY program needs, executing training sessions as well as establishing the program through consistent growth of both sales and clientele
  • Acquire new DIY clients through grass-roots initiatives and collaboration with the retail teams
  • Demonstrates and shares category knowledge by clearly communicating and managing regional teams through the DIY process
  • Builds strong partnerships with members of the Regional teams such as DIY manager, DIY specialist, buyers
  • Act as liaison between WW and MTM Regional managers, daily communication with the stores
  • Ensure regional teams are optimizing the DIY program by placing, tracking and managing all orders accurately and timely
  • Supports regions in organizing events, to increase DIY program visibility and closely partner with CRM team to improve client acquisition. Partner with CM to ensure client appointments. Partner with Events and Visual to ensure successful events
  • Consistently keeps Gucci a leader in the market by providing selling analysis and event results
  • Record, sort, transfer DIY samples of worldwide warehouse; organize and manage shipments from one location to another
  • Follow up on orders, minimize deficiencies. Support the regional managers
  • Ensure reporting activity at the end of each travel and at the end of the season

Key Requirements

  • Proven experience in developing clienteling methodology and ability to train others
  • Availability to work on ad hoc schedule based on business needs which includes, evenings, weekends and holidays at short notice
  • Proven success at building a luxury apparel business year over year
  • Comfort managing multiple priorities
  • Top notch training and presentation skills
  • Organizational skills
  • Fluent in English
  • Excellent interpersonal skills
  • Full time
  • Europe
  • Italy
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