POMELLATO - Assistant Store Manager (Harrods)

Your opportunity

We are currently looking for an Assistant Store Manager for our Pomellato Concession located in Harrods, London. You will assist the Concession Manager to train and coordinate the staff, to ensure the full sharing of the corporate strategies and procedures, to manage client relations and to identify customer’s needs. This position focuses on the overall store management of staff, team development, scheduling, sales and operational effectiveness and training.

How you will contribute

• Responsible for driving sales in order to reach goals and assist with sales in the boutique when the Concession manager is unavailable

• Oversee the stock, ensuring all orders are shipped in a correct and fully ensured way

• Support the Concession Manager in training and leading the team to provide excellent customer service and high performance

• Be an ambassador of the brand: assist the concession manager with all clienteling activities and with the management of high-profile client relations (identify customer’s needs and build long-lasting relationships with all customers)

• Preparing and writing reports (daily, weekly, monthly) within the given deadline

• Maintain the look of the store ensuring it is inviting and welcoming and ensure the full sharing and execution of the corporate strategies and procedures.

• Analyse and interpret performance information to support improvement of the team

• Manage staff performance, shifts, duties, holidays and absences

• Review and implement systems, processes and procedures to ensure the smooth, safe and efficient running of the store

Who you are

• Relevant experience in a similar position, gained in a very customer service focused environment, and with a genuine passion for luxury

• Strong communication and interpersonal skills

• Positive attitude, enthusiastic and team oriented

• Fluent in English; Knowledge of any other language is greatly appreciated

• Proficiency with Microsoft Office software including Word, Excel, Outlook, Point of Sales (POS) system

Why work with us?

This is a fantastic opportunity to become part of a dynamic team with an unconventional brand that offers possibilities to learn and grow. Talent development is a managerial principle at Pomellato and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Pomellato is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates.