We are currently seeking a Sales Associate who will report to the Store Manager as part of our team at Sloane Street.

Your opportunity 

To bring the in-store customer experience to the next level with flawless service that dazzles. You will seek out and leverage opportunities to enhance sales and increase growth. 

 How you will contribute 

• To develop and maintain good product knowledge and provide excellent customer service 
• An understanding of current products, trends and collections and ensuring that customers are informed and aware 
• To replenish stock and maintain high standards of merchandise and product presentation 
• Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company 
• Keep up to date with customer requirements and operating procedures 
• Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met 
• To ensure that all procedures and policies are understood. To carry out work according to those standards. 
• Personal appearance and presentation must be strictly in line with company standards 
• Adheres to Security and Health and Safety regulations 
• Opening & closing the Store according the needs of the business, in line with Company security rules 
• To carry out additional duties when and where necessary within the defined levels of responsibility and accountability of the Sales Consultant role.

Who you are 

• Previous experience in a similar role 
• Experience in a customer service role with face-to-face customer contact 
• Ability to adapt to frequent change and a high-pressure environment 
• Ability to initiate contact and communication 
• Motivated by being a team player with a common goal 
• Excellent communication and interpersonal skills with the ability to build and maintain relationships 
• A strong team player and considerate of colleagues 
• Ability to speak fluently a second language. Mandarin or Russian is highly advantageous.

Why work with us? 

This is a fabulous opportunity to join the Balenciaga adventure and to actively contribute to the development of the business by becoming part of a thriving Atelier in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. 

Kering is committed to building a diverse workforce.  We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.