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GUCCI Client Development Specialist

Gucci - Regular
MILANO - Italy

We are looking not only for dreamers, but for Dream-makers! At Gucci you will be able to transform your dreams into something real, adding your contribution to the fashion world.

KEY ACCOUNTABILITIES:

EVENTS

  • Lead the development and implementation of clients’ events strategy across all regions and track the performance to ensure high level of execution and positive return on investment
  • This role will oversee event conception and production, liaising with Client Experience Factory, Image, Product Marketing, Analytics counterparts
  • Oversee the event calendar and ensure its constant update, provide event guideline guaranteeing the regional alignment to the brand codes and image
  • Share key takeaways both on qualitative and quantitative results from post event reports and always challenging to improve the event format and client experience
  • Collect feedback and best practices on clienteling events, private client activities and share with Corporate and Regions.

GIFTING

  • Contribute to the definition of the gifting strategy and its KPIs, coordinate and support regions in the consolidation of their orders
  • Elaborate and improve the gifting catalogue for each client profile and key moments, working closely with Image, Design and Client Factory teams
  • Monitor and structure the gifting offer to ensure constant improvement of the client experience and target achievement
  • Ensure successful regional implementation and usage of the gifts as per the guideline provided
  • Guarantee the high level of execution when it comes to regional production/sourcing of gifts
  • Follow up on gift delivery and budget

CLIENTELING

  • Develop dedicated clienteling tools and other engagement opportunities for our clients, support the implementation across regions aiming at increasing customer retention and average spending
  • Partner with local Client Engagement teams in identifying needs and clienteling opportunities and in implementing them
  • Ad hoc support for global clienteling topics
  • Competitors and best practices’ screening and benchmarking

PROFILE:

  • Around 2/3 years’ working experience preferable in marketing or retail. Nice to have an omnichannel client knowledge
  • Deep interest and understanding of customer experience and luxury codes
  • Experience in the luxury/fashion business
  • Experience in collaborating with Retail teams
  • Organization, attention to details and team player skills
  • “Can do” attitude, open minded and creative spirit
  • Excellent communication and time management skills,
  • Fluent in both oral & written English
  • Excellent Excel and PowerPoint skills

We are passionate makers, thought leaders, dreamers. 

If you feel like us, grab this chance and be part of our community! 

  • Full time
  • Europa
  • Italy
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